Variable q36a_h: Complaint: Rail providers

Literal Question

Q36A.
In the last twelve months, have you personally made a complaint, either to any complaint-handling body (ombudsman, regulator, consumer association, industry body, etc.) or to the service provider about any aspect of ...?
(IF GIVEN SERVICE IS NOT AVAILABLE, OR NOT USED BY RESPONDENT, MARK "NOT APPLICABLE")
(FOR EACH SERVICE WHICH RECEIVED CODE 1 ('YES') IN Q36.A, ASK Q36.B)

H) Rail services between towns/cities

0 INAP - 1 10 13 in COUNTRY
1 yes
2 no
7 INAP - service not used/not available
8 DK / no opinion
9 refusal/NA

Values	Categories	N	NW
1	yes	90	86.8	2.2%
2	no	5423	3,850.0	97.8%
0	INAP - 1, 10, 13 in COUNTRY	3047	6,570.9
7	INAP - service not used/not available	3235	1,224.7
8	DK / no opinion	231	350.6
9	refusal/NA	100	43.0

Summary Statistics

Valid cases	5513	3936.826
Missing cases	6613	8189.174
This variable is numeric

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