Dataset: Candidate Countries Eurobarometer 2003.3

Variable q36a_h: Complaint: Rail providers

Literal Question

Q36A.
In the last twelve months, have you personally made a complaint, either to any complaint-handling body (ombudsman, regulator, consumer association, industry body, etc.) or to the service provider about any aspect of ...?
(IF GIVEN SERVICE IS NOT AVAILABLE, OR NOT USED BY RESPONDENT, MARK "NOT APPLICABLE")
(FOR EACH SERVICE WHICH RECEIVED CODE 1 ('YES') IN Q36.A, ASK Q36.B)

H) Rail services between towns/cities

0 INAP - 1 10 13 in COUNTRY
1 yes
2 no
7 INAP - service not used/not available
8 DK / no opinion
9 refusal/NA


Values Categories N NW
1 yes 90 86.8
 2.2%
2 no 5423 3,850.0
 97.8%
0 INAP - 1, 10, 13 in COUNTRY 3047 6,570.9
7 INAP - service not used/not available 3235 1,224.7
8 DK / no opinion 231 350.6
9 refusal/NA 100 43.0

Summary Statistics

Valid cases 5513 3936.826
Missing cases 6613 8189.174
This variable is numeric

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